Pre-Appointment

You will be asked to print off, complete & sign a COVID-19 health check questionnaire prior to your appointment.

In order to comply with the NHS Track & Trace system we will be holding client details, and have them available to share with them if necessary, to help contain the spread of the virus, for 21 days.

Occupancy in the Wellness Clinic

While social distancing remains a top priority; we will ensure our Clinic guests and staff are able to keep a safe distance from each other and will lower the levels of occupancy for the day. Wherever possible, we will schedule appointments whereby guests will not have to cross when entering or leaving the treatment rooms. No magazines or any form of reading will be available at this current situation at the Clinic reception.

Treatments in the Wellness Clinic

Our treatment offering will be temporarily reduced to adhere to Government guidelines. New practices regarding the hygiene and layout of treatment rooms have been rolled out and our therapists have been equipped with the correct and safest level of PPE.

Housekeeping of the Wellness Clinic

The levels of cleanliness in our Wellness Clinic have always been of an incredibly high standard. We are now going one step further to ensure the areas are well sanitised and extra vigilant when cleaning the treatment rooms. In addition, any areas, which are regularly, touched, such as taps, door handles etc. will also be continuously cleaned. All treatment bed linen will be stripped and washed between every treatment and washed at 75 degrees or higher. For extra protection we will be using disposable treatment bed sheets. Massage beds, oil bottles and any equipment used will be sanitised in between every treatment.

Staff Training

All staff have been trained on preparing to reopen inline with Covid-19 guidelines with protection, wellbeing, cleaning and hygiene, social distancing, use of adequate PPE inline with close-contact services and appropriate health and safety levels. All members of spa staff have passed and achieved The Covid-19 Barbicide Hygiene Certificate. This program is designed to present the most current information that is pertinent to the Professional Spa/Beauty Professional. 

Risk Assessment

Risk Assessments have been completed for all areas of the Hotel Bristol business operation prior to sites re-opening and will be reviewed regularly in line with Government & Hair & Beauty Association Guidance updates. Furthermore, Massage Or Knot Wellness Clinic will implement our own due diligence if we feel that additional safety measures need to be put in place.

Operating Procedures and Processes will be amended in-line with risk assessments and government guidance including regular, detailed checks by senior management.

In summary we would ask our Spa guests:

•We ask anyone who is concerned that they may be developing Covid-19 symptoms to follow the Government advice, and self-isolate in the first instance.

•Prior to arriving for your appointment, you will be asked to complete the Covid-19 Health Check prior to attending your appointment.

o Should any of the following apply, we will have to cancel your appointment and will reschedule with no additional charge:

oIf you are self-isolating

oBeen tested positive for COVID-19

oShowing any symptoms of COVID-19

oLiving with someone in self-isolation

•If they are checking any of the above criteria

•Keep your hands clean, wash them regularly and thoroughly, for at least 20 seconds with soap and water in the rooms

•Use hand-sanitiser wherever soap is not available, which are located around the building.

•Wear a mask prior to your appointment.

•Always carry tissues with you and use them to catch all coughs and sneezes and then bin the tissue – then wash your hands with soap and water, or use a sanitiser.

The latest Government advice is available here: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

We will be reviewing this policy regularly in line with advice from the National Hair & Beauty Federation